Answers from your own knowledge
Your team already has the answer somewhere. It might be in a policy PDF, a support ticket or a product record that changed yesterday. We connect those sources to a search and answer flow that shows its working.
- 01Ask a question
- 02Find permitted sources
- 03Check the evidence
- 04Answer with links
Useful when the answer is scattered
This works best when the source material exists and people lose time finding the right version of it.
Internal knowledge
Give staff one place to ask about procedures and decisions while keeping each answer tied to the document it came from.
Product and support
Bring help articles, release notes and resolved tickets into the support workflow, with the current source alongside the draft reply.
Document review
Find clauses, requirements or changes across a large set of files, then take a reviewer straight to the passage behind the result.
Find first. Write second.
Prepare the sources
We map where the knowledge lives, who may see it and how fresh it needs to be. Old versions and restricted documents need explicit handling.
Retrieve the passage
Search narrows the material to relevant excerpts. The model works from those excerpts rather than filling gaps from memory.
Show the trail
Answers link back to their source. When the retrieval is weak or two sources conflict, the system asks for a person instead of bluffing.
A polished answer can still be wrong.
Our guide on failed AI pilots looks at the gap between a convincing demo and a workflow people can rely on. Source quality, evaluation and the cost of checking sit inside that gap.
Read the guideWhat stays in your hands
We decide the handoffs before the first run, then make them visible in the product.
Access
A user only retrieves material they are allowed to see. The permission model belongs to the source, not to a prompt asking the model to behave.
Freshness
We record when a source was indexed and choose how updates arrive. A policy changed this morning should not lose to a cached copy.
No source, no answer
If the system cannot find a sound basis for an answer, it says so and points to the next useful action.
Show us where the answers live.
Tell us which documents or systems your team searches today, who needs access and what happens when an answer is wrong.
Your message goes to the team for review.