AI agents for work that crosses tools
A fixed automation follows a script. Some jobs change shape as new information comes in. We build agents for those jobs: they can look things up, call approved tools and keep going, while people hold the decisions that need judgment.
- 01Request arrives
- 02Read and check sources
- 03Use approved tools
- 04Review or finish
Where an agent earns its place
Start with a task that already has a clear owner and a visible finish line. That gives us something real to test.
Support triage
Read an incoming ticket, find the account and relevant help material, suggest a response, then send uncertain cases to a person.
Lead research
Pull together what your CRM already knows, check the public details you care about, and give a salesperson a short, sourced briefing.
Multi-source research
Follow a question across documents and sites, collect the evidence, and show the links behind each proposed finding.
A run you can inspect
Set the tool boundary
We name the systems the agent may read and the actions it may take. Anything outside that list stops at a human approval point.
Test the awkward cases
Real tasks include missing records, duplicate names and sources that disagree. We replay those cases before the agent gets near a live queue.
Keep the evidence
The run records its sources, tool calls, cost and final decision. A reviewer can trace what happened without trusting a summary.
The checking matters as much as the search.
On Defense.Direct, a searching model proposes a company fact. A fetched citation decides whether that fact reaches the published profile. The same separation between proposal and verification shapes our agent work.
See our productsWhat stays in your hands
We decide the handoffs before the first run, then make them visible in the product.
External actions
Sending a message, changing a record or publishing a claim can require approval before it happens. You choose where that line sits.
Cost and failure
We set spend limits, timeouts and a clear stop condition. Failed runs remain visible, with enough detail to fix the cause.
Ownership
Tool access, model choice and review rules are documented for your team. They can change a provider without rebuilding the workflow.
Show us the job that keeps crossing tabs.
Tell us what starts it, which tools are involved and where a person has to decide. If a plain automation would do the job, we will say so.
Your message goes to the team for review.